Job Description

Apply for a permanent full-time Support Worker Perth role at The Beacon with The Salvation Army. Enjoy NFP salary packaging, 12% super and employee benefits.

Support Worker Perth – The Salvation Army

Are you looking for a rewarding Support Worker Perth opportunity where you can make a genuine difference in the lives of people experiencing homelessness? The Salvation Army is seeking a compassionate and resilient Support Worker to join The Beacon Homelessness Support Service in Northbridge, Perth WA.

This is a permanent full-time position working within a 24/7 homelessness support service. The role provides an important first point of contact for residents, visitors and callers while helping maintain a safe, welcoming and respectful environment.

The position is classified at SCHADS Level 3 and offers generous not-for-profit salary packaging, 12% superannuation and a range of employee benefits.

Support Worker Perth – Job Information

Employer: The Salvation Army
Job Title: Support Worker
Location: Northbridge, Perth WA
Employment Type: Full-time, Permanent
Salary: SCHADS Level 3; exact salary amount not specified in the advertisement
Superannuation: 12%
Posted: 7 days ago
Industry: Housing & Homelessness Services
Workplace: The Beacon Homelessness Support Service
Work Pattern: Shift-based, 24/7 service

Available Shift Types

• Day shift: 7:00am – 3:00pm
• Afternoon shift: 3:00pm – 11:00pm
• Night shift: 11:00pm – 7:00am

Support Worker Perth – Job Description

As a Support Worker Perth at The Beacon, you will help provide dignity, safety and hope to people experiencing homelessness.

The Beacon is a 24/7 homelessness support service where residents can access a safe and welcoming environment while working toward rebuilding their lives.

The role has a strong front-of-house focus. You will often be the first point of contact for residents, visitors and callers. Your responsibilities will include answering phones, collecting basic intake information, completing accurate data entry, communicating with team members and providing information about accommodation options.

You will also help with mail collection, resident greetings and after-hours operations. Your ability to remain calm, respectful and professional can have a significant impact on people who may be experiencing difficult or stressful circumstances.

Responsibilities

As a Support Worker, your responsibilities may include:

• Providing a warm and professional first point of contact for residents, visitors and callers.
• Answering incoming phone calls and communicating information clearly.
• Gathering essential intake information.
• Completing accurate and timely data entry.
• Providing information about accommodation and support options.
• Greeting residents and visitors in a welcoming manner.
• Managing mail collection.
• Maintaining clear communication with colleagues.
• Using email and handover processes effectively.
• Supporting daily and after-hours operations.
• Maintaining a visible onsite presence.
• Promoting safety, wellbeing and respectful behaviour.
• Responding calmly to distress, crisis situations and challenging behaviours.
• Building positive relationships with people from diverse backgrounds.
• Contributing to a supportive and inclusive team environment.
• Following The Salvation Army’s safe work practices and organisational values.

Requirements for Support Worker Perth

Applicants should have the skills, qualifications and personal qualities required to work effectively in a homelessness support environment.

Key requirements include:

• Certificate IV in Community Services.
• Valid WA Working with Children Check.
• Current WA Driver’s Licence.
• First Aid Certificate.
• Strong communication skills.
• Ability to build rapport with diverse clients.
• Ability to respond calmly and professionally to challenging behaviours.
• Strong initiative and sound judgement.
• Ability to work independently.
• Ability to work effectively within a team.
• Commitment to The Salvation Army’s values.
• Commitment to safe work practices.

Experience in homelessness services or human services is desirable.

Qualifications and Skills

The successful candidate for this Support Worker Perth position should bring a combination of practical skills, professional judgement and compassion.

Essential Qualifications

• Certificate IV in Community Services.
• Current WA Working with Children Check.
• Current WA Driver’s Licence.
• First Aid Certificate.

Important Skills

• Front-of-house customer service.
• Strong verbal and written communication.
• Accurate data entry.
• Intake information gathering.
• Professional telephone communication.
• Crisis and challenging behaviour response.
• Rapport building.
• Teamwork and collaboration.
• Independent decision-making.
• Sound judgement.
• Understanding of trauma impacts.
• Understanding of human development.
• Understanding of social disadvantage.
• Commitment to respectful and person-centred support.

Benefits of the Support Worker Perth Role

The Salvation Army offers a range of benefits to employees working in this Support Worker role.

Benefits include:

• Permanent full-time employment.
• Generous NFP salary packaging benefits.
• Up to $15,900 tax-free salary packaging.
• Entertainment Benefit of up to $2,650 tax free.
• 12% superannuation.
• Employee Assistance Program.
• Financial, retail and lifestyle discounts.
• Discounted health and fitness programs through Fitness Passport.
• Purchase leave scheme providing the opportunity for up to 8 weeks of leave per year.
• Generous parental leave.
• Up to 5 days paid leave per year to support a Salvation Army program or activity.
• Supportive and inclusive workplace culture.
• Opportunity to work with passionate and dedicated team members.

About The Salvation Army

The Salvation Army, also known as the Salvos, is a Christian movement and one of Australia’s largest charitable organisations.

The organisation works to support people and communities through times of personal crisis, hardship and disadvantage. Its services provide safety, support, community and opportunities for people across Australia.

For employees, working with The Salvation Army can provide an opportunity to contribute to meaningful community services while supporting people who may be experiencing homelessness, crisis or other challenging circumstances.

About The Beacon Homelessness Support Service

The Beacon is a 24/7 Homelessness Support Service located in Northbridge, Perth.

The service provides a safe and welcoming environment for people experiencing homelessness. Support Workers play an important role in helping maintain the daily operation of the service while ensuring residents and visitors are treated with dignity and respect.

The front-of-house nature of this position means strong communication, professionalism and the ability to respond calmly to challenging situations are particularly important.

Why Work as a Support Worker in Perth?

A Support Worker Perth position at The Beacon can provide an opportunity to do work that has a direct impact on people’s lives.

Every interaction can help someone feel heard, respected and supported. Whether you are welcoming a resident, providing information about accommodation, responding to a difficult situation or helping maintain a safe environment, your work contributes to the broader mission of supporting people experiencing homelessness.

The role may suit people who are compassionate, resilient, organised and comfortable working in a busy 24/7 environment.

Work Location

The Beacon Homelessness Support Service
Northbridge, Perth WA

The role operates within a 24/7 service and requires availability across day, afternoon and night shifts.

How to Apply

If you are interested in the Support Worker Perth position with The Salvation Army, submit your application through the original SEEK advertisement.

Your application should include:

• A current resume.
• A brief cover letter explaining your suitability for the role.
• Relevant qualifications and experience.

Applications may close as soon as a suitable candidate is secured, so applicants are encouraged to apply promptly.

The Salvation Army is an Equal Opportunity Employer and encourages applications from people of diverse cultures, languages, abilities, sexual orientations, gender identities, gender expressions and backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

A mandatory National Police Check is required for applicants for all roles, and child-facing roles require the relevant Working with Children Check.