care Partner Jobs in West Perth | Australian Unity
Job Description
Explore Care Partner jobs in West Perth with Australian Unity. Earn $45.56–$46.56 per hour plus super, enjoy hybrid work, and help customers age well at home.
Care Partner Jobs in West Perth are a great opportunity for those passionate about community care.
Care Partner – Australian Unity | West Perth, WA overview
Explore various Care Partner Jobs in West Perth and find your ideal role.
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Are you looking for Care Partner jobs in West Perth? Australian Unity is offering a permanent full-time opportunity for a compassionate and customer-focused professional who wants to help people receive high-quality care in their own homes and communities.
This role is ideal for someone with experience in community care, Support at Home (SAH), customer relationship management, and coordinating services for older people. As a Care Partner, you will help customers navigate their care journey, develop individualised health plans, coordinate services, and work closely with families, clinical professionals, and external providers.
The position offers a hybrid working arrangement, flexible weekday hours, competitive hourly pay, and a range of employee benefits. You will work three days from the West Perth office and two days from home while supporting Support at Home customers across the East and Upper East Metropolitan community.
Job Description
Australian Unity is seeking a Care Partner to guide customers through their care journey with empathy, professionalism, and a strong commitment to person-centred support.
In this position, you will help customers understand their care options, identify their individual needs, and access appropriate services. You will conduct onboarding assessments, develop holistic health plans, and coordinate support from multidisciplinary teams and external service providers.
The role involves more than arranging services. You will build trusted relationships with customers and their families, listen to their concerns, and help them make informed decisions about their care. You will also support customers through important transitions, such as returning home after a hospital stay or adjusting their care when their health needs change.
Accurate recordkeeping, compliance, quality improvement, and effective communication are important parts of the role. You will use enterprise systems and customer relationship management (CRM) software to maintain records, support audits, and ensure that customer information is managed appropriately.
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Care Partner Jobs in West Perth are waiting for dedicated individuals like you.
This is a permanent full-time position with a hybrid working model. You will work Monday to Friday within the advertised 8:00 am to 5:00 pm window, with two work-from-home days and three days in the West Perth office.
Responsibilities of a Care Partner
Successful applicants will be responsible for a range of customer care and service coordination activities.
1. Build Strong Customer Relationships
Develop professional and trusting relationships with customers. Understand their preferences, listen carefully to their concerns, and support them in achieving their goals at home.
2. Conduct Customer Assessments
Complete onboarding assessments to understand each customer’s circumstances, care requirements, personal goals, and support needs. Use this information to help develop suitable care arrangements.
3. Develop Individualised Care Plans
Prepare holistic health and care plans that reflect the customer’s needs and preferences. Review arrangements when circumstances change and help ensure the support provided remains appropriate.
4. Coordinate Community Care Services
Work with clinical teams, families, and external providers to coordinate services. Help customers access the appropriate support and promote safe, person-centred care.
5. Manage Care Transitions
Support customers through transitions such as hospital discharge, changes in health conditions, and changes to their care arrangements. Follow up when services need to be concluded or adjusted.
Find out more about the benefits of Care Partner Jobs in West Perth.
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Care Partner Jobs in West Perth are essential to community health and well-being.
6. Maintain Accurate Records
Apply now for Care Partner Jobs in West Perth and begin your journey.
Update customer information and case records in relevant enterprise systems and CRM platforms. Maintain accurate documentation and assist with audits and compliance requirements.
7. Support Quality and Safety
Follow applicable procedures, quality standards, and safety requirements. Identify opportunities to improve service delivery and contribute to a culture of continuous improvement.
8. Identify Additional Support Opportunities
Recognise when customers may benefit from additional services or adjustments to their existing care arrangements. Help connect them with suitable support while keeping customer needs and outcomes at the centre of decisions.
Requirements for Care Partner Jobs in West Perth
Australian Unity is looking for applicants who understand community care and can provide a positive experience for customers and their families.
The main requirements and desired capabilities include:
- Experience working in community care.
- Knowledge of Support at Home (SAH); experience and knowledge in this area are essential according to the advertisement.
- A strong customer-service approach and the ability to develop trusted professional relationships.
- Confidence handling sensitive conversations with empathy and discretion.
- Excellent written and verbal communication skills.
- Good technology skills, including familiarity with Microsoft Office applications and CRM systems.
- Knowledge of care funding streams and relevant quality standards.
- Experience with audits, documentation, and care transitions such as hospital discharge planning.
- Strong problem-solving, decision-making, and time-management skills.
- The ability to adapt to changing priorities in a busy work environment.
- A collaborative approach when working with customers, families, clinicians, and external service providers.
Applicants should be comfortable working independently when required while contributing effectively to a multidisciplinary team.
Qualifications
A Certificate IV or Diploma in Community Services, Aged Care, or a related field is desirable but not essential according to the supplied advertisement.
Relevant experience in community care and knowledge of Support at Home are essential. Candidates should be able to demonstrate their communication skills, customer-focused approach, organisational ability, and understanding of care coordination.
The advertisement does not specify a mandatory qualification beyond these requirements. Applicants should review the original listing to confirm any additional eligibility conditions before submitting an application.
Benefits of Working for Australian Unity
Australian Unity advertises several benefits designed to support employee wellbeing, flexibility, professional development, and work-life balance.
Competitive Pay and Superannuation
The advertisement displays an hourly salary range of $45.56–$46.56 plus superannuation. Its role description specifically mentions $45.56 per hour, so applicants should confirm the applicable rate with the employer.
Hybrid Working Arrangements
The position offers two work-from-home days and three days in the West Perth office. This arrangement provides a balance between flexible working and in-person collaboration.
Weekday Working Hours
The role operates Monday to Friday, within the hours of 8:00 am to 5:00 pm. Applicants should confirm their specific daily schedule with the recruitment team.
Additional Leave Benefits
Employees may access additional leave benefits, including Community Leave, Wellbeing Leave, and Deep Listening Leave, subject to the employer’s applicable policies.
Career Development
Australian Unity provides access to LinkedIn Learning and internal career opportunities to support ongoing professional development and career progression.
Employee Discounts
Staff discounts are available across Australian Unity insurance products and selected travel and retail partners.
Fitness Passport
The advertised benefits include discounted access to a network of more than 1,500 gyms and fitness facilities through Fitness Passport, subject to applicable eligibility and program conditions.
Novated Car Leasing
Employees can access a novated car leasing option, subject to the employer’s arrangements and eligibility conditions.
Paid Parental Leave
The advertisement lists 14 weeks of paid parental leave, subject to the applicable employment policy.
How to Apply for Care Partner Jobs in West Perth
If you have community care experience, understand Support at Home, and enjoy helping customers achieve their goals, this Australian Unity opportunity may be worth considering.
Follow these steps to apply:
- Open the original job advertisement using the SEEK link below.
- Read the complete job description and review the role requirements.
- Update your resume to highlight your community care experience, care coordination skills, customer service, documentation, and knowledge of SAH.
- Include relevant qualifications and examples of working with customers, families, clinical teams, or external service providers.
- Click Apply on the original advertisement and follow the application instructions.
Before submitting your application, confirm the current salary range, work arrangements, eligibility requirements, and application closing date directly with Australian Unity.
